Reservation Policy

Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned. We will charge your credit card within 1 day after we have confirmed your reservation.The hotel has the right to cancel your reservation if we do not receive the Pre-Payment Deposit. We will send you a cancellation confirmation via email immediately after canceling your booking.

Check-in / Check-out

You can check-in any time from 14:00 by local time. The balance of the full apartment rental amount is payable on arrival at check-in time. Please note that check-in cannot be completed until full payment and security deposit pre-authorization for the room/apartment has been received and approved. An apartment key is provided at check-in time after the full rental amount has been settled. The cost of any keys needing replacement will be taken from the deposit.

You can check-out any time up until 12:00 by local time. Later check-out times may be requested although we may not always be able to accommodate late changes and will depend on availability and on how busy we are.
Please note that a more detailed inspection of the room/suite is usually made after the check-out time and we reserve the right to make charges for any damages or breakages found before the room/suite is occupied again.
The security deposit should be released by your credit card issuing bank automatically in 7 workdays, but sometimes only in a 15-21 day period. The security deposit/pre-authorization is not held by Olive Boutique Hotel and we do NOT charge your credit card.
Please be aware that bed linen and towels should be placed where they were originally found. The bed linen and towels are NOT gifts and should remain in the apartment.

Cancelation Policy

Please carefully read our cancellation policy. Rarely can we make any exceptions to this. Our receptionists are instructed to follow this policy and rules. So to save any misunderstanding we would be grateful if you can observe the following:

Standard Rate

• The guest can cancel free of charge until 3 days before arrival, the deposit will be refunded in full amount. The guest will be charged the total price of the reservation if they cancel in the 3 days before arrival. If the guest doesn't show up, they will be charged the total price of the reservation;
• There is only one way in which we can acknowledge cancellation of the guest's reservation; the guest must send a cancellation request stating the reservation number via email to the following address: reservations@hotelolive.gr;
• All cancellations are confirmed via email immediately after the reservation has been canceled.

Non-Refundable Rate

• The total price of the reservation will be charged right away after booking and is non-refundable.

Smoking Policy

Breathe easy. Olive Boutique Hotel is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product's name. Any smoking in the rooms or strong lingering smoking scents in rooms will result in a disappointed look and a 200 EURO room cleaning fee.

Damages

During your stay, the apartment and all equipment and furniture should be treated with care and kept in order. Immediate notification to Olive Boutique Hotel staff will be expected of any damages or breakages in the apartment.
You (The Guest) is financially responsible for any damage to the apartment. This includes losses caused by you (The Guest) or a third party negligent actions and behavior. A summary check will be made of the apartment check-out time. However, a more detailed review of the condition of the apartment and all equipment and facilities will be made soon after check-out and before another guest occupies the apartment. The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email or fax immediately.
Any costs will be deducted from the deposit immediately if this is still possible. Any costs will be claimed by return if they are greater than the deposit or where the deposit has already been returned. Please note, immediate notification after check-out of any damages to, breakages in or issues with the apartment is expected.

Olive Boutique Hotel can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected. Damage deposit is fully refundable upon check-out and subject to damage inspection of the accommodation. The deposit must be paid upon check-in, in cash or by credit card, along with a balance and is fully refunded at the check-out if the apartment is in good order and the company does not have any claims. The costs of damages or cleaning beyond what would be expected after responsible usage of the apartment will be deducted from the deposit, and the refunded amount will be the remainder of the damage deposit.

Pet Policy

At Olive Boutique Hotel, we uphold a strict no pets policy to ensure the comfort, cleanliness, and safety of all our guests. This policy is in place to prevent allergens, maintain hygiene, minimize disruptions, and prioritize the well-being of all guests. We appreciate your cooperation in adhering to this policy.